Lost and found

Have you left something behind one of our trains by accident? No need to worry!

Our guards and drivers regularly and diligently inspect our trains, and all items they find are immediately handed over to our Lost and Found Office in Toruń or Grudziądz. Our Customer Service Office is open on weekdays between 8:00 AM and 4:00 PM at the following locations:

Arriva RP Sp. z o.o.

Toruń office

ul. Kościuszki 71 lok. 404

87-100 Toruń

or

Arriva RP Sp. z o.o.

Rail Operations Department

ul. Droga Łąkowa 29

86-300 Grudziądz

Traditional mail: please add "Biuro Rzeczy Znalezionych" on the envelope.

Email: [email protected]

Please include the word LOST in the title (this will allow us to quicker identify your request and respond to your questions).

+48 56 661 20 33 (24/7 hotline; connection cost according to operator rates)