Zadzwoń Infolinia

Call cost – PLN 2.08 tax incl., service rendered by Progress Plus s.c

Passenger rights

Where it is reasonably to be expected that the delay in the arrival at the final destination under the transport contract will be more than 60 minutes, the passenger shall immediately have the choice between:

a) reimbursement of the full cost of the ticket, under the conditions by which it was paid, for the part or parts of his or her journey not made and for the part or parts already made if the journey is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return service to the first point of departure at the earliest opportunity; or

b) continuation or re-routing, under comparable transport conditions, to the final destination at the earliest opportunity; or

c) continuation or re-routing, under comparable transport conditions, to the final destination at a later date at the passenger’s convenience.

 

Information regarding passenger rights can be found in these legal acts:

  • REGULATION (EC) No 1371/2007 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 23 October 2007 on rail passengers’ rights and obligations (OJEU L 315 of 03.12.2007).

  • Amendment to Regulation No 1371/2007 (OJEU L 2009.70.47).

  • Act of 28 March 2003 on rail transport (Journal of Laws of 2007 No 16 item 94 as amended).

  • Act of 25 June 2009 on amending the Act on rail transport (Journal of Laws No 214 item 1658).

  • Resolution of the Council of Ministers of 8 January 2002 on the organisation of receiving and processing complaints and requests (Journal of Laws No 5 item 46).

  • Resolution of the Minister of Transport and Construction of 24 February 2006 on determining the state of shipments and claim procedures (Journal of Laws No 38 item 266).

  • Resolution of the Minister of Infrastructure of 25 May 2011 on exemptions from compliance with certain provisions of Regulation (EC) No 1371/2007 of the European Parliament and of the Council on rail passengers' rights and obligations (Journal of Laws No 117 item 683).

Domestic and EU legal acts related to rail transport can be found on the website of the Office of Rail Transport LINK.